...and you’re far too busy to get to grips with boring legislation when you have a million other things to deal with every day.
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Large firms can afford to employ a Head of Compliance however most can’t, and by contracting with Hello Comply you can have the compliance help you need, but at a fraction of the cost.
At Hello Comply we offer a range of services to help you trade at your compliant best.
Melanie Smith has been working in Estate Agency since 2006 when she joined Spicerhaart as Group Customer Relations Manager.
In the 12 years that Mel held that post, she transformed operational best practice to ensure that the Group were robustly compliant with TPOS Code of Practice, and reduced complaints and redress significantly as a result.
Following this, Mel became Head of Compliance at LSL, responsible for LSLi’s eight brands as well as Marsh & Parsons. It was during her tenure here that she achieved her ICA qualification in AML-Practical CDD.
Following this, Mel joined Lifetime Legal (Smart Compliance) as their Senior Customer Success Manager overseeing the AML CDD operation where she improved operational efficiency to beat the company SLA for cases handled within 3 working days from 85% to 93%.
Most recently Mel has been Head of Customer Experience at GOTO Group where she managed several sales and operations teams and advised the business on compliance best practice. In this role turnover in one of her teams is due to rise by 48% in 2025 v 2024 based on Q1 performance.
During all of this time, Mel was frequently called upon from smaller businesses for help and guidance, and so decided in 2025 that the time was right to offer her knowledge and advice as a business, to help agents who often were totally unaware of their responsibilities, particularly with regards to AML.
Let’s make sure that your business is compliant with the regulations regarding:
Are you a member of an ADR scheme as required and are you adhering to the relevant Code of Practice (if applicable) and the content within?
We can provide staff training on any of the services we cover, however we can also provide training on other Estate Agency areas you need - do let us know your requirements, but as a starter for ten can include things such as:
We can visit your office and provide an overview on
We can check to make sure your business is following the latest rules regarding:
Do you have a rare tricky complaint? Or are you finding that your business gets more complaints than you’d like (which of course would be zero!)? We can:
We can visit your branch/es and audit your process and policy to make sure you stay on the right side of the rules.
We can identify where you have gaps in your process and check your learning and understanding.
If you need any remedial work (new policies/process documents) to bring you up to the required standard, we can work on this for you.
Got a burning question? Need a quick second opinion?
If you have the PLUS + subscription you can call and get your query answered.
Enquire for pricing - there is a day rate, however discounts are applied the more days that are needed per month.
PLUS + Subscription - businesses that use Hello Comply at least one day a month have the option to upgrade to PLUS + providing a Hello Comply advice line for your burning question or second opinions - ask for information.
One off projects - do you have a project that you would like to hire an operational expert for? Let us know your requirements and we can bespoke a package to fit your needs and budget.
If you have any questions at all please feel free to get in touch.